Shipping & Returns

Shipping Information
All orders are manufactured within 24 hours of shipping to provide you with the freshest and most delicious pure chocolates possible. Fantasy Candies Chocolate Factory delivers in the Cleveland area and ships UPS to the entire Continental Unites States. Next day air and 2nd day air are available.

Seasonal Temperatures
To maintain the highest quality of our product we may recommend special packaging for shipping. Dependant on seasonal temperatures of both the Cleveland area and destination area, shipments may require insulated containers and ice packs and next day air. Insulated containers and ice pack are an additional charge. This typically occurs when the temperatures rise above 70 degrees Fahrenheit.

General Rates
Below are the basic shipping rates to a single location. There are additional costs for next day air, 2nd day air. And for and packages that require insulated containers and ice packs. Call 440.461.4511 or 1.800.CHOKLAT (246.5528) for additional shipping charges.

Single location
Order size Shipping Fee
Up to $35 $ 10.50
$ 35.01 - 50.00 $11.50
$ 50.01 - $ 75.00 $12.50
$ 75.01 - $100.00 $13.50
$100.00+ call for rates

Shipment Addresses
Regretfully, we cannot ship to international destinations or P.O. boxes. All shipments are sent via UPS and can only be delivered to a street address within the Continental United States. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.

Delayed Shipments
If you wish to have your order shipped at a later date you may select a target arrival date when checking out. The dates listed during checkout correspond to shipments leaving that day, if you request a later date your shipment will be held until that date regardless of the estimated date shown at checkout. Every effort will be made to meet your arrival date, however, orders may arrive slightly early and cannot be guaranteed to arrive on the exact date unless priority overnight shipping is selected.

Late Shipment
Fantasy Candies is not responsible for late shipments due to weather conditions or other circumstances beyond our control. Liability for shipments delayed by UPS for non-weather related conditions will be limited to a refund of the shipping costs.

Shipping Help/Questions
For more help with shipping, business orders to multiple addresses or to arrange special Saturday delivery (at an additional charge) please call our gift specialists at 440.461.4511 or 1.800.CHOKLAT (246.5528)

Fantasy candies stands behind its products 100%. We guarantee the arrival of your order in perfect condition when using Fantasy Candies Recommended Method of Shipping.

Returns:
If you are not completely satisfied with your purchase, return the unused portion along with your sales receipt to: Fantasy Candies 5456 Mayfield Road, Lyndhurst, OH 44124 for a prompt refund or replacement. Fantasy Candies reserves the right to refuse fraudulent claims.

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